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01
Can I design the same wall lamp as the chandelier?
Yes, these are our daily work.
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02
How long is your warranty period? What if the light source is broken?
The warranty is 1 year. We will provide you the light sources in free of charge for the bad light source has not reached the warranty period.
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03
Can you inspect the goods before shipment?
Yes, welcome the third party or other agents invited by customers to inspect the goods in our factory.
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04
Do you have your own design team? How many people are there in the factory?
The factory basically keeps about 50 people, with 7 designers, including 4 scheme designers and 3 structural designers.
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05
If I give you a concept, how to realize this product?
This is a challenging customization job, in past cases, we have experienced multiple such projects, and it is a giant chandelier customization, which is perfectly delivered. Often pictures can provide a lot of customized information. If there is no such information, it needs to be completed through the professional knowledge and experience of senior teams. This is not something that any supplier can complete. The specific processes are as follows: 1. Understand in great detail the impact of concepts on construction projects and what goals need to be achieved. 2. Understand the conditions of the building, such as interior space size, ceiling structure and interior design style. 3. Conceive shapes, colors, lights, materials, accessories, etc. through hand drawings or preliminary drawings to show more specific concepts, and it may be necessary to confirm the preliminary design direction many times. 4. Combining the building 3D model with the customized chandelier 3D model, simulating the actual scene, and considering the influence of many factors, such as typhoon, earthquake, temperature, etc., to provide data for the next step of deepening the design. 5. Deepen the installation of embedded drawings and consider the building structure, especially the safety part. 6. Deepen the design of all structures and details, lighting, etc., and consider the factors of long-term use of various accessories such as disassembly, packaging, transportation, installation and maintenance. 7. Start production, quality control and transportation. 8. Prepare and install equipment and personnel in advance, and install them step by step according to the drawing requirements. 9. Testing and debugging
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06
How do you pack the products to ensure that they are safe and not damaged?
The package is divided into five layers. The foundation is a transportation support plate to facilitate transportation and loading and unloading; The second layer uses wooden boxes or wooden frame boxes, which have the function of resisting external forces; The third layer is a five-layer carton; Four layers use foam; The fifth layer is kept clean and tidy with transparent plastic bags.
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07
Can we pack it according to our requirements?
Yes, but it has a MOQ quantity.
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08
I think your price is much higher than others? Why?
For an excellent customized chandelier project, especially for large-scale lighting customization projects, the factors that need to be considered in communication and design are multi-dimensional. Not only do you think of all ways to reduce costs, but you even use inferior materials, resulting in vicious price competition and affecting customized quality and service. According to our years of experience, For example, whether the relationship between the height of the chandelier and people is comfortable, the style and color of the chandelier are matched with the interior, the advantages and disadvantages of various processes are avoided, the design of detailed structure, whether the modeling proportion of large chandeliers is perfect, and the advanced sense of color avoids harmony and vulgarity, etc. Too many problems need us to deal with, which require more costs.
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09
How do you control the quality of your products?
The factory has different working steps to control the quality, from the initial design to the selection of materials, and then to the strict inspection of semi-finished products. The final product will also be inspected by quality inspectors.
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10
Is there a charge for making samples? How much is it? How long?
Yes, samples are only charged at cost, depending on size and other requirements. Usually, samples can be made in 3-7 days.
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11
Does this price include packing?
Yes.
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12
Can you provide detailed drawings and installation videos for installation? Can you install it for us?
In addition to providing detailed installation drawings, some styles are relatively complex, and we will also provide installation video tutorials. 1: 1 size drawings are more convenient for positioning, and the installation work is the simplest and the installation cost is saved. Without the influence of international policies and COVID-19, we can provide on-site guidance on installation work, but there will be extra costs.
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13
Can you provide the design drawings first? How long will it take?
We only accept the payment of design fees and then provide drawings, even a small fee can show your sincerity. If the order is confirmed, this fee can be used as part of the payment for goods. Design drawings can be completed within 3-7 days.
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14
Can you do exactly the same as the picture?
If data expression is used, 90%-300% of the picture effect can be achieved, which often exceeds the expectation of the picture.
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15
Is the acceptance criterion based on the picture effect or the design drawings provided by you?
Accept according to the design drawings confirmed by both parties. With the efforts of both parties, we put the design and requirements of your picture style perfectly in the drawing, which needs your confirmation.
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16
What grade of glass and crystal do you use?
The glass we use is first-class quartz sand as the main raw material, and the glass made of it is ultra-white and highly transparent, and will not show light blue and green. At present, AAAA grade crystal material is used, which is the highest grade of artificial crystal in China.
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17
Will the color of this glass fall off?
Each of these three glass materials has its own color, but it can be used outdoors and indoors without fading. If there are special requirements, the additional colors of baking process will be used, and it is unlimited, but it is limited to indoor use, and the validity period is 10 years.
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18
What size can I make? What size is the picture?
In our past projects, the largest chandelier has been 38 meters long. In theory, it is infinitely possible. As long as your space is large enough and the installation structure can be realized, you can customize how large it is. Of course, it must be the most suitable proportion for this space, not the larger the better. There are often such phenomena, the picture is a large size chandelier, but we want to make it small size more suitable for your home, some of the process may not be able to reduce the same proportion, this time please ask our salesman, he is professional.
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19
Can you customize according to the photos and ideas provided?
Of course, we started the large-scale art customization business in 2007, and added the chandelier customization section in 2012, which has accumulated 15 years of relevant experience. You can express your ideas and requirements through hand drawings, photos, etc., and combine our most professional suggestions to reach an optimal scheme, then we can do the customization.
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20
Does it cost much to customize a chandelier?
Although it requires more efforts to make a custom chandelier, there is no extra charge on design fee. Like our regular products, the main cost of a chandelier also relies on the material used.
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